Leigh: Alright, thank you for contacting PlayStation today. Is there anything else I can assist you with today? The next agent will be able to look at this case and see what’s wrong with the controllers. Is there a case number I can reference to expedite the request? Please contact us again tomorrow to be set up for service. Leigh: Alright, they likely will have to come in for service, however since it is a holiday today our service centers are closed and we are unable to process service cases today. I was instructed to wait upon the PS4’s return, try the controllers, and then contact Sony again if they continued not to work. You: When I contacted support the first time, I was instructed that the controller issue and the PS4 issue (which is why it was serviced) had to be dealt separately. I’ve followed the reset instructions but still have no luck. Now they won’t even work when plugged in. Then they started losing their charge until they would only worked when plugged in. You: They have never been able to hold a charge for very long (they both came part of the bundle I purchased) – only about a half hour each. What seems to be wrong with your controllers? Let me gather some information first to better assist you… I will be more than happy to help you today. I’m sorry to hear you are having an issue. Leigh: Thank you for contacting PlayStation. I just received my PS4 from servicing and I’m having problems getting my controllers to work (I had this problem before it was sent for servicing this is not a new issue for me) Leigh: Hello, My name is Leigh how may I assist you today?

So, after troubleshooting as best I could, I contacted Sony Customer Service, and got Leigh: However, when I plugged in the controllers – after trying to charge them in advance, no less – I got no joy. Well, the PS4 came back this past week, and I did the requisite climbing around the entertainment center like a monkey trying to remember where all the cables were supposed to go (thank god for labeling!). After all, I didn’t know what kind of control mechanism the PS4 had with the controllers, so I was willing to give it the benefit of the doubt. I didn’t believe it to be the case, but there might have been a possibility that there was something wrong with the PS4 that was affecting the controllers. So, I turned to Sony Customer Support for help.Įvidently the console and the controllers are two separate service issues, and the agent told me that I’d have to send in the console for repair, and then send in the controllers separately. Doing a hard reset on the controllers didn’t help. Slowly, but steadily, they began to lose their charges even more, eventually getting to the point where they would only work while plugged in (note, this was after only two months of use!)Įventually, the PS4 became unusable, and then the controllers wouldn’t even turn on. Both of them (I got the PS4 bundle with two controllers). Unlike the XBox (I have a 360, not a XBox One) or PS3, where a controller can last for up to 8 hours, the PS4 controllers died after 45 minutes out of the box. Immediately I got hit with the dreaded “Error CE-32889-0” which prevented me from playing the very last chapter of Metro: Last Light, crashing upon startup every time, and teasing me with letting me play a minute-and-a-half of Assassin’s Creed: Unity before throwing up the error and kicking me back to the dashboard. While I was actually able to play the game, the PS4 has given me nothing but trouble otherwise. After all, I had already bought The Last of Us and was dying to play the game anyway. At that time, there was a rare sale on Amazon and I thought I’d bite the bullet. Back in April I bought a PlayStation 4, having held off for a while to see if the prices would come down.

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